FAQs
FAQs
Q: Where do you ship from?
We ship directly from our fulfillment hubs located across the United States and the European Union. Our system utilizes smart routing—depending on your delivery address, your order will automatically ship from the nearest available warehouse to ensure the fastest possible delivery and zero customs delays for the vast majority of our customers.
Q: How much does shipping cost?
Shipping is 100% Free globally on every single order. There are no hidden fees, dynamic destination surcharges, or unexpected costs added at checkout.
Q: How long will it take for my order to arrive?
Thanks to our global express shipping network, transit times are swift and secure:
India: 14 to 28 business days.
United States, European Union & major international destinations: 7 to 12 business days.
Rest of the World: 7 to 28 business days.
(Please note: Standard order processing takes 1 to 2 business days prior to dispatch).
Q: How do I track my package?
The moment your package is handed off to our express courier network, an automated tracking email will be sent straight to your inbox. This email will contain your unique tracking number and a live link to monitor your shipment's journey in real-time. Please allow 24–48 hours for the carrier system to update your initial tracking information.
Q: What is your return policy?
We want you to completely love your new home upgrades! We offer a risk-free 14-day love-it-or-return-it guarantee. You have 14 days from the date of delivery to request an exchange or a full refund. To initiate a return, please contact our support team at support@homeyviz.com.
Q: My order arrived broken or defective. What should I do?
We stand behind the quality of our products. In the rare event that an item is damaged during transit, please email support@homeyviz.com within 48 hours of delivery. Include your name, order number, and a clear photo or brief video of the damage, and our team will rush a brand-new replacement out to you free of charge.
Q: Can I change or cancel my order after placing it?
To maintain our fast shipping speeds, our fulfillment center begins packing orders almost immediately. Because of this, any modifications, address corrections, or cancellations must be requested before the tracking number is generated or within 12 hours of order placement. Please email support@homeyviz.com immediately if you need to make a change, and we will do our absolute best to intercept it.
Q: Will I have to pay international customs duties or taxes?
We provide door-to-door global express delivery, and our smart warehouse routing completely eliminates customs delays or domestic fees for the vast majority of our US and EU shoppers. In rare instances where local destination authorities enforce specialized import duties or VAT, those regional compliance fees remain the responsibility of the customer.
Q: Is my payment information secure?
Absolutely. Our store is built on Shopify's ultra-secure platform, utilizing industry-standard SSL (Secure Sockets Layer) encryption technology. Your private checkout details are fully encrypted, never stored on our servers, and cannot be accessed by anyone.
